Toll Free Phone Ordering
To place your order by phone, please call:
724-376-5155
We can be reached by phone (EST):
Mon-Sat: 11a-6p
Please leave a message on our answering machine if we're unavailable. Please speak slowly & clearly, thanks!
Order by Fax
Our fax number is:
However please phone first to ensure it's switched on.
When We Receive Your Order
Orders are generally processed within 24 hrs. of receipt. If an order arrives after 5pm weekdays (Mon-Fri.), it may not be posted and/or shipped for 24 hours.
In stock items ship within 2-5 days, unless express shipping has been selected..
If a product is back-ordered and not otherwise indicated on the web page, you will be notified via e-mail.
Most of the items we carry online are in our regular stock or readily available.
Payment in full is required prior to shipping.
Shortly after your order is received and processed, you will receive Order Confirmation via e-mail.
If you do not receive Confirmation in 3 Business Days, please
E-Mail or Phone :
724-376-5155
Shipping
Shipping charges may be calculated prior to completing your order. Follow directions on Shopping Cart page by entering zip code in designated area. Order is NOT complete until you finalize the process.
UPS or USPS are our shippers of choice. There is a $?? packing/handling fee to help offset our costs.
Shipping charges may vary slightly from the online charges (up or down). UPS assesses an 'oversize fee' for offsize packaging .
You may choose from the full range of UPS delivery options.
UPS Global (>$) or USPS Global, or Air Parcel Post (<$) services are available for International orders.
USPS delivers to all APO & US Postal Boxes.
Express Overnight, FedEx, USPS and other delivery options are available on request.
All packages are insured & may require a personal signature. If there is no one to sign for a package please let us know in the Comments Area of your order form.
Backorders & Delays
On occasion, an item(s) may be delayed due to shipping or supply difficulties.
When an item is out of stock, our shopping cart 'should' indicate such. You will be given an opportunity to backorder or cancel that item(s) in your shopping cart. You will not be charged for back-ordered or cancelled items.
If you've chosen to backorder the item- you'll be notified via e-mail with an educated guess of the expected delivery of the item.
You will NOT be billed for backorder items until shipped. We require an active credit card number & expiration date to process all orders.
International Shipping Information
Minimum shipping charges outside of the US- $10 US.
International packages are sent via USPS Global Express or Air Parcel Post (insured).
Canada orders may also be sent via UPS Standard, Expedited or Express.
Please note, international orders may incur Customs Fees.
Pearl Heart is not affiliated or involved in the levying, assessment or collection of these fees. In light of this- Please do not ask us to break INTERNATIONAL TRADE LAWS.
International Payment Information can be found here... Please Note- Canada orders may use the regular checkout.
Free Gift Shipping:
You may request your Pearl Heart purchase be shipped to friends and loved ones with a personalized gift card at no additional cost.
Designate a 'Ship To' person, address etc. on the order form.
In the Comments Area of the Order Form add a short message to the recipient. A small gift card with your sentiments will be included at no additional cost.
Complete the info on the Secure Order Form.
Invoice & receipts will be e-mailed directly to you.
Regular shipping and handling charges apply
Damages & Insurance
All our packages are insured.
To report damage, please note:
All of our products are hand-inspected & packed by us. If an item arrives damaged it is likely it was broken in transit.
If a product arrives damaged- retain ALL packaging, wraps & boxes.
Notify us via e-mail, phone or fax within 72 hours of receipt of the damaged merchandise.
Please include:
Your Name
E-Mail/Phone
Item
Invoice Number
Date of Receipt/Purchase
Nature of Damage
Condition of Packaging.
DO NOT Send Packages Back or Discard Packing Materials
until you hear from us. Doing so voids any claim made for damages. Unauthorized returns will not be accepted.
Broken items, all packing materials and receipts must be kept until we contact you and provide details about their disposition.
Replacements will be sent pending authorization by Pearl Heart., its officers or representatives.
Please do not contact UPS until you have heard from us.
Returns/Refunds
Before ordering a product, ask questions! We'd much prefer for you to be an educated and happy consumer. If you're unsure about a product, size, finish, whatever...just ASK!
Products which are not to your satisfaction may be returned following written/e-mail AUTHORIZATION from Pearl Heart with the following limitations:
Authorized returns must be sent within 10 days of receipt of merchandise- You will be charged a 25% restock fee plus original shipping/handling.
All merchandise must be unused and in its original packing materials. All directions and literature must accompany the product.
You will be credited for the product total, less 25% re-stock fee & shipping/handling upon receipt & inspection of merchandise.
Please Note-* Items returned without authorization from The Pearl Heart personnel will be not be accepted.
The following limitations apply: Videos, CD's, Books, Clothing, Weapons and custom orders may not be returned.
What to Expect
If you're having difficulty with an order please let us know so we can try & fix it. If you don't ask, we don't know...
All our Products are wholesome and good and hope that they can bring you closer to God in some way.
