1. WILL YOU HOLD MERCHANDISE FOR ME?

Sorry - Our hands are already full.There was a time we would attempt to do things like that. But we ended up with vast quantities of good merchandise stuffed into nooks and crannies. Folks promised they would pick it up in a couple of days and then showed up two months later, becoming angry with us because we didn't keep their stuff. With one exception, iF you put down 50 percent of the cost of the item, we will hold it for you for 30 days. Please pay attention to the time limit, because if we do not hear from you within the time limit, the item will be offered for sale. We do not have the space to hold and store merchandise. Please plan to take it with you.

2. IF I BUY A BUNCH OF AN ITEM - CAN I GET A DISCOUNT?

Sorry we do not do wholesale. We strive to keep prices as low as possible and still stay in business.Please do not ask for a discount.

4. WHEN WILL NEW MERCHANDISE BE ARRIVING?

Trucks are scheduled to arrive frequently to our store. We change our wares also during each season, seasoning our shop with variety and alteration.

5. I BOUGHT SOMETHING A WHILE BACK, AND YOU DON'T HAVE ANY OF IT NOW. CAN YOU ORDER IT FOR ME?

If the stock is a special buy, close out, antique, ec. That means the supply is limited. And there is probably more chance that we won't be able to get the same item in again. But if it was a popular item, we will try to find a simiar item for you if possible. For crafts and gifts, we can easily re-order.

6. WHAT IS YOUR RETURN POLICY?

We do not accept returns.

1.) What is the store concept?

A.) The Pearl Heart is a rustic/country themed shop with We have a large selection of crafts, antiques, and collectibles .And We maintain a professionally trained staff that handles sales for the consigners through a centralized checkout system. Each shelf section provides distinctive merchandise. The Pearl Heart is a peaceful, unique retail store that is a pleasure to shop.

2.) What if I would like to talk to a dealer about a custom order?

A.) Many of our craft dealers take custom orders, and we contact them on your behalf. Once the initial contact is made, the dealer may contact you directly to review any specific items. The completed special order will be delivered to our store, and you will be contacted when it is ready for pick up. For shoppers looking for particular antiques, we maintain a “Wish List”. You may fill out a request form that is on hand daily for our Antique dealers review.

3.) What forms of payment do you accept?

A.) In addition to Cash Purchases, Debit Cards, Visa, MasterCard, Discover and American Express.

4.) Do you offer layaway?

A.) We offer a 60-day layaway program and there is no minimum purchase amount required. We simply ask that you make a down payment of at least 1/2 of the total purchase price.

Dealer FAQ

1.) Do I need to be in my booth to make sales?”

A.) No as our professionally trained staff takes care of ringing up all sales. You will be assigned a specific dealer number which you will need to record on all your price tags. Our computerized checkout system will maintain a record of all your sales.

2.) How do I lease a space at the bazaar?

A.) One of our leasing agents will assist you in picking out the appropriate booth size and location. Then you simply need pay 10 dollars rent. Payment is due upon set up.

3.) How much is an indoor booth that I run myself?

A.)Indoor booths are 100 dollars a month inside of the shoppe. It works as your own shoppe where you make your own sales and control your own market. Only limitations Pearl Heart asks, is that you do not sell items which are Anti - Christian and items which harm nature or people. ( tobacco, harmful substances ect.)

3.) Is Pearl Heart concerned about what products are sold in their store?

A.)Yes, we love you and We make every effort to be sure that the items that are available for sale in our store are of superior quality, marketability and integrity.All items for sale are to proliferate goodness within the world. Herbs are God's creation and can be used for healing properties- whether it is for a simple aroma that calms an anxiety ridden soul or an herb that helps the health of the body.In short, all items that we carry are wholesome. Wholesome is the definition of holy and holiness is what God wants for us. Our purpose is to provide people with items that are good. We also avoid “over saturation” with too much of a few kinds of items. We believe diversity and variety bring customers to our store. Items affiliated with the discouragement of faith, promotion of hatred, violence and are not tolerated. We know a tree by its fruits.

5.) Do you allow consigners to sell manufactured items?

A.) We do allow them to sell manufactured items; however, we employ strong restriction policies toward these types of items. We recognize that certain manufactured items enhance or compliment handmade crafts (i.e. packaged scents, potpourri oils, Boyd’s Bears , Beanie Babies , etc.); however, other items do not fit within our theme. It is our policy to monitor the quality and quantity of these types of products stocked for sale. We require any consigner who wishes to sell these types of products to submit for approval and register all products that fall under the manufactured category.

6.) What kind of security system do you use?

A.) We have trained our staff to recognize and investigate suspicious behavior. We also have cameras recording the activity of all who walk in our pearly gates.

7.) Are consigners required to work at the store?

A.) NEY! There aren’t any consigners work-day requirements. We provide the staff, so you can provide a shelf full of inventory.

8.) When can I stock my products?

Consignors

A.) Consignor drop off and pick up dates

A. Consignor Drop off:

20th of the month, 2007 3-5pm

A limit to 20 items applies (unless you are a furniture dealer which is ten) You may only restock/ replenish- not pull items. We have a strict policy on this. We account each of your items so pulling only occurs during pick up days. The problem is, a vendor may come take their items and we can not possibly keep track of their inventory if they pull and add more. If you need to pull constantly , we suggest you rent a booth.

B. Consignor Pick up: 15th of the month, 2007 3-5pm

You may pick up your items on this day. When you pick up the items, you must make sure all are checked out at the front desk. However, you may not add more items on this day. There is a five day waiting period for processing.

Booth Rentals May stock anytime during business hours.

9.) I live out of town, and I am unable to come in regularly to stock my booth. How do I keep my booth serviced when I am so far away?

A.) The Pearl Heart offers a free setup and maintenance program to out-of-town dealers. Simply ship your merchandise and our trained staff will do the rest! We will send you a photograph of your booth upon request.

10.) How does the layaway program work?

A.) When a customer places an item in layaway, Countryside requires that 1/2 of the total purchase be paid. The customer signs an agreement that the layaway will be paid in full within 60 days. The purchased items are placed in a designated storage area until the layaway balance is paid in full. You are paid for the item(s) sold as each payment is made.